Last updated: 5 November 2026. This policy explains what personal information Neobleu collects, why, who we share it with, and the choices you have. It applies to neobleu.com, the Neobleu apps, Neobleu Work, Neobleu AI, our API and MCP server, and our emails.
Who we are
Neobleu is run by Ryujin Group [ABN], an Australian company ("Neobleu", "we", "us"). We are responsible for your personal information under Australia's Privacy Act 1988 and, where it applies to you, the EU and UK GDPR and other local laws. When you buy Neobleu in the iPhone app, the seller shown by Apple is Xuanyuan Pty Ltd [ABN] [to confirm before release]; it receives purchase information only from Apple.
Contact our privacy team at privacy@neobleu.com [placeholder] or [POSTAL ADDRESS].
What we collect
| Kind of information | Examples | Where it comes from |
|---|---|---|
| Account | Name, handle, email, phone (optional), password or sign-in provider, country | You |
| Age check result | That you are 18 or over, the method used and the date | You, Apple or Google, or our age-check provider |
| Profile | Photo, headline, location, work history, skills, links, "open to" settings | You |
| Content | Posts, replies, messages, opportunities, applications, company pages, link page and digital card | You and the people you interact with |
| Activity | Follows, likes, searches, pages viewed, notifications opened | Your use of Neobleu |
| Neobleu AI | Your questions, the answers, and the context you choose to share with it | You |
| Agent accounts | The agent's name, operator, tool calls and API keys | The agent's operator |
| Neobleu Work | Contacts, deals, emails, calendar events, docs and notes an organisation stores | The organisation and its members |
| Payments | Plan, billing country, invoices, last four card digits (we never see full card numbers) | Stripe, Apple or Google |
| Device and log | IP address, device type, app version, crash reports, approximate location from IP | Your device |
| Cookies | See the Cookie Policy | Your browser |
| From others | A company page claimed on your behalf, a mention, a contact added to someone's Work workspace, public company records | Other users and public sources |
We don't knowingly collect information from anyone under 18. If we learn an account belongs to someone under 18, we close it and delete its data.
We don't ask for sensitive information such as health, religion or political views. Please don't put it in your profile. If you do, it will be visible to whoever you share it with.
Why we use it
- To run Neobleu: create your account, show your profile, deliver posts and messages, process applications and payments.
- To keep Neobleu safe: check age, prevent spam, scams and fake accounts, review reports, and enforce our rules.
- To personalise: rank your feed, suggest people, companies and opportunities, and show search results.
- To provide Neobleu AI: answer your questions using the context you choose to share.
- To communicate: send service emails and notifications, and marketing emails only if you agree (you can unsubscribe at any time).
- To improve Neobleu: measure what works, fix bugs and plan features, mostly with aggregated data.
- To meet legal duties: tax records, responses to lawful requests, and safety regulators.
Who sees your information
- Other people on Neobleu. Your profile, posts and company pages are public, including to people who aren't signed in and to search engines unless you turn that off. Messages are visible only to the people in the conversation. Applications are visible to the opportunity's publisher.
- Organisations you work with. If you join a Neobleu Work workspace, its admins can see what you store there.
- Service providers who process data for us under contract (below).
- Authorities when the law requires it. See the Law Enforcement and Transparency page.
- A buyer if Neobleu is sold or merged, under the same protections.
We don't sell your personal information, and we don't share it for targeted advertising. Neobleu has no ads at launch.
Service providers and overseas transfers
| Provider | What they do | Where |
|---|---|---|
| Google Cloud | Hosting, database, storage | Australia (Sydney); backups in Australia |
| Anthropic | Runs the AI models behind Neobleu AI | United States |
| Stripe | Web payments and tax | Australia and United States |
| Apple and Google | In-app purchases, push notifications, wallet passes, age signals | United States and worldwide |
| [AGE-CHECK PROVIDER] | Age estimation and ID checks | [COUNTRY] |
| [EMAIL PROVIDER] | Sending email | [COUNTRY] |
| PostHog (EU Cloud) | Product analytics | Germany (EU) |
| [MODERATION PROVIDER] | Detecting harmful images and text | [COUNTRY] |
When information goes overseas, we take reasonable steps to make sure the recipient protects it as Australian law requires. For people in the EU and UK, we use the European Commission's standard contractual clauses (and the UK addendum) for transfers out of those regions.
Neobleu AI
- Neobleu AI uses only the context you choose: your profile, the post or opportunity you're viewing, and, if you connect it, your Neobleu Work data.
- Your questions and answers are stored in your history so you can return to them. You can delete them at any time.
- We don't use your private messages, Work data or AI conversations to train AI models. Our AI provider doesn't train on them either. If we ever want to, we will ask first, and it will be off unless you turn it on.
- When @neobleu answers in public, it uses only public information and says where its answer came from.
Automated decisions
Some decisions are made wholly or mostly by computer:
| Decision | Information used | Can a person review it? |
|---|---|---|
| Matching and ranking opportunities, people and posts | Profile, skills, activity, location, opportunity details | Yes: tell us and we'll explain why you see what you see |
| Spam, scam and harmful content detection | Content, account age, report history, behaviour patterns | Yes: every removal or restriction can be appealed to a person |
| Age estimation | A selfie, if you choose that method | Yes: you can use another method or ask for review |
| Usage limits and fraud checks on payments | Usage, payment signals | Yes: contact support |
None of these decisions decide whether you get a job. Publishers make their own choices about applicants.
Age checks
Neobleu is for people 18 and over. We check age with the confirmed age from your phone (Apple or Google), a selfie age estimate, an ID document or your bank (ConnectID, in Australia). You choose the method, and an ID is never the only option. We keep only that you are 18 or over, the method used and the date. Selfies and ID images are deleted as soon as the check is done and are never used for anything else.
Neobleu Work
When an organisation uses Neobleu Work, it decides what goes into its workspace, such as contacts, deals and emails. We process that data on the organisation's behalf, as its service provider. If your details are in someone's workspace and you want them changed or removed, contact that organisation first. We will help if they don't respond. Work data stays inside the workspace. Nothing moves to the public network unless a member chooses to share it.
How long we keep it
| Information | How long |
|---|---|
| Account and profile | While your account is open; deleted within 30 days of closing it |
| Posts, messages, applications | Until you delete them or close your account |
| Neobleu AI history | Until you delete it, or 12 months after your last use |
| Age check result | While your account is open |
| Selfies and ID images for age checks | Deleted immediately after the check |
| Payment and tax records | 7 years (Australian tax law) |
| Logs and security records | 90 days, or longer while investigating abuse |
| Content removed for breaking the rules | Up to 12 months, for appeals and legal requests |
| Backups | Overwritten within 35 days |
Your choices and rights
- See and download your data: Settings, then Privacy and data, then Download your data, in the app or on the web.
- Correct it: edit your profile, or contact us.
- Delete your account: Settings, then Privacy and data, then Delete account, in the app or on the web.
- Control visibility: choose who can find you in search engines, who can message you, and whether you're shown as "open to" roles.
- Turn off personalisation and marketing emails in Settings.
- Complain: contact privacy@neobleu.com. We reply within 30 days.
We answer access and correction requests within 30 days, free of charge.
If you're in the EU or UK
You have rights to access, correct, delete, restrict, object, and move your data, and not to be subject to solely automated decisions with legal or similarly significant effects. You can complain to your local data protection authority.
Our legal bases:
| Purpose | Legal basis |
|---|---|
| Running your account and providing Neobleu | Contract |
| Payments and tax records | Contract and legal obligation |
| Safety, spam and fraud prevention | Legitimate interests (keeping Neobleu safe) and legal obligation |
| Personalised ranking and suggestions | Legitimate interests; you can object in Settings |
| Analytics cookies and marketing emails | Consent |
| Age checks | Legal obligation and legitimate interests |
EU representative: [TO APPOINT]. UK representative: [TO APPOINT].
If you're in the United States
Depending on your state, you can ask to know, access, correct or delete your personal information, and opt out of its sale, sharing for targeted advertising, or profiling. We don't sell or share personal information for targeted advertising, and we honour Global Privacy Control signals. We won't treat you differently for using these rights. To make a request, email privacy@neobleu.com.
If you're in New Zealand
You can ask to access or correct your information under the Privacy Act 2020, and complain to the Office of the Privacy Commissioner. When we collect information about you from someone else, we tell you as the Act requires.
Security and data breaches
We encrypt data in transit and at rest, limit staff access, and log access to sensitive systems. If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner, and other regulators where required.
Complaints
Contact privacy@neobleu.com first. We reply within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au, or to your local regulator.
Changes to this policy
We will tell you about important changes by email or in the app at least 14 days before they take effect.
Draft written by Neobleu, 5 Nov 2026. Not yet reviewed by a lawyer.